How to improve parent communication in your school
Channels, timing and tone for school notices and for conversations about one child, plus the habits that cause most parent complaints.
School management
A practical walk through daily registers, same-day absence follow-up, marks entry, locking, publishing results and printing report cards.
In most schools, two pieces of paperwork pass through every teacher's hands: the morning register, every day, and the marks that become report cards, every term. The office then copies both. Attendance goes into a monthly summary, and marks go into a results sheet that someone later turns into report cards. Each copy costs hours and is another chance for a mistake to creep in.
Take a fictional school as the example. Harbour View Secondary School has, for example, 900 students in Grades 6 to 12, four sections in each grade and 52 teachers. The numbers are only there to make the steps concrete. The same steps work for a school a third of that size.
Most schools need only four marks: present, absent, late and excused. Late tells you a child arrived after the register was taken. Excused is an absence with a reason the school accepts, such as illness or a family event agreed in advance. Keeping excused apart from absent matters, because the absences with no reason are the ones that need a call home.
Resist adding more codes. Some schools invent separate codes for sports days, trips and medical visits, and teachers then hesitate over every name. When something unusual happens, write a short note against that day.
Decide who takes the register and by what time. At Harbour View it is the class teacher, within the first 15 minutes of the day, which means 28 registers before 8:30 every morning. A teacher marking the register on a phone is quicker than a paper sheet carried to the office. With a digital register, the office can also check which sections are still missing while there is time to chase them.
Some classrooms have weak signal, and some mornings the school internet is down. The register still has to be taken. A digital register that only works online sends teachers back to paper on bad days, and those paper sheets often never get typed in. Choose a system that keeps the register on the device and sends it when the connection returns.
A register is only useful when someone acts on it. The first action is telling parents the same day that their child is absent. Usually there is a simple reason and the parent already knows. Now and then a parent believed their child was at school, and the school needs to find that out by mid-morning.
Then look for patterns once a week. A child who misses every Monday, or arrives late most days, does not stand out in a daily count. A weekly list of students below a threshold, such as 90% attendance this term, gives each class teacher a short list of families to talk to. Agree who makes those calls. It is usually the class teacher first, and the principal if nothing changes after a few weeks. How you word those conversations matters as much as when you have them, and our guide to improving parent communication covers both.
Exams involve more people and more steps than attendance, so write the cycle down and share it with every teacher before exam season starts. At Harbour View the end-of-term cycle runs like this:
Schools working on paper often skip the lock step, and it causes more trouble than any other. A teacher corrects a mark after positions have been worked out, a position on a report card no longer matches the marks, and a parent notices before the office does. When every paper is locked before results are calculated, each number on the report card comes from the same final set of marks.
Settle the grading scale before anyone enters marks. A scale is a short table, for example 90% and above is an A, 80% to 89% is a B, and so on down to the pass mark. Lower grades often use a different scale from senior grades, which is fine as long as each exam states which scale it uses.
Results also tell the school something about itself. After each exam, compare averages by section and by subject. If Grade 8 C is ten points behind the other Grade 8 sections in mathematics, for example, the head of department needs to find out whether the cause is the teaching or something about that group. Look at attendance for the students with the weakest results too. Poor attendance and poor results often go together, and the attendance record gives you something specific to discuss with parents.
These are the kinds of questions an AI assistant can answer from your records in a few seconds. Our article on how AI reduces administrative work in schools goes through ten such tasks.
In SkoolBro, teachers take attendance for their sections with the four marks present, absent, late and excused. A weak signal does not lose the marks: the register is kept on the phone and sent once the connection returns. Parents of absent children get an email and an in-app notice that same day. Staff attendance has its own register with present, absent, late, half day and on leave. Reports show attendance by day and by grade, and you can download them as CSV files.
For exams, the office adds papers per subject and section with a date, teachers enter marks, and each paper can be locked. Results use your own grading scales, include positions, and are published when the school is ready. Report cards print from the same results, and an exam analysis report shows how each exam went. Parents and students see exam dates and published results in the portal.
Two things are not built yet: online exams and quizzes, and a full exam date sheet with times and rooms. Each paper has a date, and that is what families see. If your school is moving from paper this term, our plan for modernizing school administration suggests starting with attendance and leaving exams until the end of term. You can try both with your own classes in the 14-day free trial, with no card needed.
With SkoolBro, yes. The register is saved when the connection drops and sent when it comes back, so teachers do not need to go back to paper on a bad day.
Excused is an absence with a reason the school accepts, such as illness. Absent means the child was not there and no accepted reason was given. Keeping them apart shows you which absences need a call home.
Locking a paper tells everyone its marks are final, so totals, positions and report cards do not shift after parents have seen them. If a mark is wrong, someone with the right permission can reopen the paper, and the change is recorded.
Not yet. Each paper has a date, and parents and students see exam dates in the portal, but a full date sheet with times and rooms is not built.