How to improve parent communication in your school
Channels, timing and tone for school notices and for conversations about one child, plus the habits that cause most parent complaints.
School management
Teachers write the day's classwork, notes and homework in the class Diary tab. Families read it on a phone in the portal, and the teacher sees how many of them opened it.

In many schools the diary is still a small notebook in the school bag. The teacher writes the homework on the board, children copy it down with mistakes or not at all, and a note about a missing book only reaches home if the child hands it over. Parents then ask in a group chat what the class did today. SkoolBro now gives every class a diary page for each day, written by the teachers and read by families in the portal.
Open a class in SkoolBro and you will find a Diary tab. It shows one day at a time. Use the back and forward buttons to move a day, or pick a date to jump to it.
A day's page can hold four kinds of entries:
A photo or a PDF, up to 5 MB, can go with classwork or a note. That is enough for a photo of the board, a worksheet or a permission slip. Homework can have files too.
Take Hillcrest Primary, a fictional school, and its Grade 4 class of 30 students. Ms Tanaka teaches English and Mathematics, and Mr Mensah teaches Science.
Each teacher writes for the classes they teach, so Mr Mensah can add Science classwork to Grade 4 but not to a class he does not teach. The school office can write for any class.
Families open the family portal on a phone and go to their child's Diary tab. It shows the same day by day view: classwork per subject, the notes for the class, any note about their own child, the homework and the files.
Files are private. They are not on a public web address, and when a family opens one, SkoolBro gives them a short-lived link that stops working after a few minutes. A worksheet photo shared with Grade 4 cannot be passed around as a permanent link.
The diary does not send a separate notification for every entry. Families look at it when they choose, often in the evening when homework starts. If something is urgent, such as an early closing tomorrow, send an announcement as well. Our guide to better parent communication explains which channel suits which kind of message.
When a family opens a day that has something in it, SkoolBro records that the day was seen. On the class Diary tab, the teacher sees a line such as "Seen by 12 of 30 families". By the next morning Ms Tanaka knows whether most homes saw the note about Thursday, and which families she may need to phone.
The count is per day, so a quiet day with no entries does not count against anyone. It shows whether a family opened the page, and it cannot show whether they read every line, so it works best as a guide to who might need a call.
A teacher can remove what they wrote, which covers the usual case of a note posted to the wrong day. The office can remove anything in any class, for example a note that should have gone to one student and went to the whole class.
The diary works the same way outside schools. If you have chosen your type of institution in School details, the diary uses your words, so a coaching centre sees batch and learner where a school sees class and student. Using your own words in SkoolBro explains how to set this up.
The diary sits next to the class's other tabs. Attendance and exams are covered in attendance and exams in one place. For notes, files and video or live class links per subject, see sharing online lessons. The full list of class features is on the school management system page.
No. A note about one student is shown only to that student's family. Notes for the class are shown to every family in the class.
No. The diary does not send a separate notification for each entry. Families open the Diary tab in the portal when they want to see the day, and the teacher can see how many families have looked.
A teacher can remove what they wrote. The school office can write for any class and remove any entry, for example a note posted to the wrong class.